5 Questions Your Website’s Home Page Must Answer

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Get your pen and paper ready. You won’t want to miss this.

Here’s how to keep your hot leads’ interest when they land on your website for the first time.

When those leads visit your website, you only have a matter of seconds to impress them. SECONDS. 

You need to pack a lot of punch into that first scroll. But don’t worry — because I write websites for a living, I’m willing to go out on a limb and say that I know what I’m talkin’ about when it comes to capturing a reader’s attention.

And, lucky for you, I’m ready to tell you the easiest way to determine whether your Home page does its job.

An effective Home page answers 5 questions, and I’m gonna walk you through all of them & why they’re important! So, without further ado, let’s get to it!

The Pre-Work

Before we can dive into the 5 questions your readers will want answered by your Home page, you first need to reassure them that they’re in the right place.

That main above-the-fold (aka before they scroll) headline should be an attention-grabbing, keyword-rich signal that tells them “this is what you’ll find here.”

This is what my readers see when they first land on my site:

As a service provider, I wanted to ensure my readers knew exactly which type of services I offer, how I do what I do, and the benefit of choosing me to do it right away.

The main H1 headline says “website copywriter” so they’ll immediately know that I write copy, specifically launch copy (which my ideal client—in most cases—already knows entails website and sales page copy), and that I pride myself in adding an extra layer of creativity to it.

The next line down, where I say “through sales-focused storytelling…” is where I explain my process. No one else describes their services in this way, because sales-focused storytelling is my method that I’ve developed—and I like that it showcases an element of “how” (especially in an online space that so often lacks it).

This next part of the sentence (“…and the perfect combination of casual and convincing…”) is an idea that I want my clients to get familiar with right away, because it’s easy to understand, and speaks to precisely what they want.

They want more sales, without being salesy. They want their website or sales page (or whatever else I end up writing for them) to be more like a conversation—less formal, more casual… while still being convincing enough to convert.

(For more examples, head over to my portfolio and click on any of the case studies! I recommend starting with this one.)

1. “Who are you?”

When your future clients visit your website, the first question they demand to know is, well, who the hell are ya?

Your Home page is your virtual version of a first impression, so you’ve gotta make it a good one.

This is especially important if a lot of your traffic comes from places like Google and Pinterest, where the viewer may have no previous knowledge of your existence in the world.

Give a quick and effective introduction to who you are — without giving away too much information. Save the details for your About page.

2. “What are you an expert in?”

Let’s say someone reached your Home page from Google. They’ve entered their search term, you came up on the first page (congrats!) and now they’re browsing your website.

Chances are they already have a general idea of what you’re offering.

It’s your job to take it from there and make what you do exceptionally clear to your readers.

This is where you define your area of expertise within your field. You’ll also want to include why you’re the right person for the job. Begin with your job title, and add context about your experience and expertise from there.

Remember: don’t make it too wordy. Keep your actual explanations for your About page. No one wants a Home page that looks like a resume. The answer to this question can be accomplished with 1-3 sentences.

I’ll use myself as an example. I clearly want my leads to know that I’m a copywriter, but there are tons of different areas of copywriting.

For this reason, I have to make it abundantly apparent that I specialize in launch copy (sales pages, websites, email sequences…) if I want to attract the audience that’s looking for those services.

You’ll also want ensure that this section—what I call the “mini About”—doesn’t offer any of the same information as your About page, and instead is more of a precursor to that page, tasked with the job of getting them interested enough to click over and learn more about you.

Here are a few examples—one from my own website, and a couple from a few of my recent website copywriting projects:


3. “Who do you serve?”

No guessing games allowed. If someone is browsing your website, they’re what we digital marketers like to call a ‘hot lead.’

You’ve accomplished one of the most important steps in landing new clients: getting them to your page.

Now you have to reassure them that you’re the final stop in their search. By explicitly saying on your website who you serve, you’re doing yourself a lot of favors. Here are the benefits singling out your ideal client in your website copy:

  1. Speaking directly to your dream client makes them feel seen, and helps them foster a deeper connection with you (and interest in you). They’re reading your website and thinking “yes, that’s me!” and “I need that!” and “ugh, yes, finally—someone who gets it!” You want your future clients to be able to relate to you and your website.

  2. You weed out everyone you don’t want to work with. Let’s face it: not everyone who visits your website is going to be a perfect match. But by clearly defining who you serve right on your Home page, you quickly let all of your site’s browsers know who your services are meant for.

Important note: if you’re reading this and thinking “but Sara, I don’t have a niche—how do I speak directly to my ideal client?”

And to that I say: you’re in a great spot. I don’t personally niche all the way down in terms of industry or specialty either, because I love the opportunity to connect with all sorts of people and learn new things. However, I do niche down in terms of broad job title and personality traits.

If you were to visit my Home page, you’d see that I outline who I serve in my “mini about” by saying “conversion copywriter for creative entrepreneurs, marketing strategist for business owners and course creators…”

In that sentence, I’ve made it clear that I help entrepreneurs and small biz owners who value a storytelling tone and are looking to grow their sales.

Additionally, my headline right above it includes the keywords “creative launch copywriter,” so my site’s browsers know that they’re in the right place if they’re creative, are looking to launch a project, and are in need of a copywriter.

If you’re not a fan of a narrow niche (same!), my best advice is this: focus on your ideal client as a human. Think about their personality traits, their wants, their needs, and their problems, and go from there!

4. “How can I benefit from your services?”

You guys (hopefully) know the drill: benefits always come before features. If you Google “copywriting,” I’m sure this sentence will appear almost immediately on the first link you click.

It’s a well-known fact that as consumers, we first want to know how we can benefit from a product or service, and then if we decide the benefit is worth it, we’ll determine whether or not we care about the features.

This is why focusing on how your future clients can benefit from your services is so important. The instructions for this one are easy: speak directly to your dream client, and tell them how you plan to solve their problems. Be their superhero.

TIP: if you’re stuck on where to begin, I’ve got you. I’m going to use one of my clients (a photographer) as an example, and answer the questions (while pretending to be her—lol) I’d recommend asking yourself if you’re stuck on how to discuss the benefits of your services.

  • What are you offering? Photography for adventurous couples hoping to elope somewhere out-of-the-box, as well as an officiant for their ceremony, and all the necessary travel & logistics planning to go with it (AirBnb research is my thing). My elopements can happen anywhere from Morocco to Maine; I’m down for it all.

  • Why do people need this service? They want stunning photos of their wedding ceremony, even though they plan to elope without any family present. They’re looking for a photographer who isn’t afraid of an adventure, who is down for the wild and crazy, and is as passionate about their wedding photos as they are.

  • Where are they in life when they need you and your services? Recently engaged, having just decided that they aren’t interested in a traditional wedding, thinking about eloping somewhere stellar.

  • What do you offer that other service providers in your industry do not? A unique surprise elopement package! While I of course offer elopement packages that allow my couples to choose their own location, I’ve recently added a new package that kicks the adventure level up a notch: their elopement location becomes a complete surprise. They’ll fill out a questionnaire about their timeline, their budget, the attributes of their desired location (beach, mountains, international, etc), and their individual characteristics (likes, dislikes, hobbies, dreams—you get the picture!). Then, they throw caution to the wind and let me plan their surprise elopement! I handle everything from travel and lodging to location scouting, and provide my couples with an experience they simply can’t get anywhere else.

See how those questions brought out the benefits of working with her? YOUR TURN!

Side note: if that last question piqued your curiosity about how you can book a surprise elopement, yes—it’s a real thing, and yes, this is a real client of mine! As I was writing her website copy and looking over all that she does for her clients, I brought the idea up to her and she loved it and decided to make it a real staple service of hers! Send me a message and I’ll be happy to give you her information!

(Or read the case study about our project.)

5. “What do I do next?”

There’s nothing worse than a hot lead who you’ve successfully guided to take the next step…not knowing what the next step is.

Even though you may think it’s obvious, you still need to outline precisely what you want your leads to do once they’ve decided they want to learn more about working with you—Guide them there! You must make it ridiculously easy for your leads to figure out what to do next.

Here’s a list of possible next steps to guide your leads to:

No matter what you want them to do next, TELL THEM!

Unfortunately, your leads aren’t mind-readers. A great way to ensure that your readers will never be confused about how to get in touch with you is by adding a contact form to every single page of your website. That way, no matter where they are, they know that you’re just a button-click away.

To learn more about how to organically market your website using blog, email, and SEO (and how to write bomb web copy), sign up for the waitlist for my upcoming course!
I’ll be teaching you everything you need to know about how to write the best, most click-worthy blog posts, how to craft the best lead magnet offer and the most engaging emails, and how to actually understand (and utilize) search engine optimization… in ADDITION to teaching you how to write conversion-friendly website copy crafted specifically for your ideal client.
Trust me: you won’t want to miss out. Join the waitlist here.

If we haven’t had the chance to *virtually* meet yet, hi! I’m Sara Noel—website copywriter and marketing mentor for creatives, copywriters, and all-around cool people. If you like my content and you want even more BTL in your life, here are a few ways you can connect with me:
Subscribe to my newsletter! I send one marketing tip, once a week – and, according to my subscribers, it’s “the best marketing newsletter on the Internet” and “the only reason to wake up on Tuesday mornings.” So… yeah. You’ll love ‘er. 😏 Click here to subscribe!
Check out my services. I write website copy, sales pages, email sequences, blog posts, and brand messaging guides for entrepreneurs of all kinds! Maybe you’re my next favorite client.
Read the rest of my blog. It’s home to everything from copywriting tips, to marketing education, to freelance advice, to portfolio-worthy projects… if you like this post, you’ll love the blog. Here’s a quick roundup of my most popular posts.
Sign up for my web copy course. Actually, it’s not *only* about website copywriting—I also teach modules on copywriting basics, developing your target audience, search engine optimization, blogging, and email marketing.
Enlist me as your mentor. I have an entire in-depth blog post about my one-on-one consulting process for new and aspiring copywriters, if you’re interested in having a big-sis-style mentor to help you grow your freelance copywriting business & get results.
To get in touch with me directly, send me a DM or email sara@betweenthelinescopy.com. Have a great day!

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Hi, I'm Sara—Website Copywriter & Marketing Mentor.

If you're an entrepreneur, business owner, or course creator with big dreams of success and growth—and a big, scary blank document standing in your way every time you sit down to write your own copy—nice to meet you, I'm your new solution. 

Through what I like to call sales-focused storytelling, I'll help you find your brand's voice, perfectly position your offerings, develop your target market, and write copy that resonates with your ideal audience. And I'll do it all while keeping your personality at the forefront of every draft, to ensure that each word aligns with your true self. 

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